Customer Care

 

Thank you for your interest in Made by Oonagh! Here are some answers to FAQs, but don’t hesitate to contact madebyoonagh@gmail.com with any queries.

Sizes:

Sizes are stated underneath each item with necklaces and bracelets sized as length of chain and rings as inside diameter of band. Ring sizes are given in the standard UK ring mearsurement. For conversion into mm or US ring size use http://www.ringsizes.co/

If you require a different size or you are unsure about something please contact madebyoonagh@gmail.com before placing an order as returns are not currently accepted.

Postage:

UK- signed 1st class delivery £7.45. Postage cost is added at checkout.

EU and international customers please contact madebyoonagh@gmail.com for payment and postage options.

EU- signed and tracked £15.60

International- signed and tracked £20

Delivery:

We aim to process all online orders within 2-5 days working days. All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with alternative options.

Payments:

All transactions are in Sterling £.

Online orders must be paid for before dispatch, orders can be paid for via Paypal. If you require an alternative method of payment or there are any issues with Paypal please contact madebyoonagh@gmail.com

Returns:

Made by Oonagh does NOT currently accept returns.

If you wish to cancel an order please let us know as quickly as possible before we dispatch your order.

Lots of care is put into packaging the jewellery for delivery, but should anything arrive in a less than perfect state then please contact madebyoonagh@gmail.com immediatly.

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